Support Center
We're here to help you make the most of our school management system. Browse our support resources or reach out directly for personalized assistance.
Live Chat
Chat with our support team in real-time during business hours.
Contact Support
Fill out the form and our support team will get back to you as soon as possible, usually within 24 hours on business days.
Support Information
Business Hours
Our support team is available Monday through Friday from 8:00 AM to 8:00 PM EST, and Saturday from 9:00 AM to 5:00 PM EST.
Contact Information
Emergency Support
For urgent matters that require immediate attention outside of normal business hours:
Frequently Asked Questions
What is the average response time?
During business hours, our average response time is under 2 hours. For inquiries submitted outside business hours, you can expect a response the next business day.
Do you offer phone support?
Yes, phone support is available during our business hours. For complex issues, we recommend submitting a support ticket first so our team can gather necessary information before the call.
Self-Help Resources
Knowledge Base
Browse articles and guides on all platform features
Documentation
Technical documentation for advanced users
Community Forum
Connect with other users and share solutions
Webinars
Register for upcoming training sessions
Help Us Improve
We're constantly working to improve our support services. Share your feedback to help us serve you better.